Privacy Policy

1. Who We Are

This Privacy Policy applies to Heritage Glendale Tree Care ("we," "us," or "our"), a tree service company based in Glendale, CA. Our website is located at www.treecareglendale.com. If you have questions about this policy, contact us at info@treecareglendale.com.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form or quote request on our website, we may collect your name, phone number, email address, property address, and the details of your tree service request. We use a third-party form service (Tally) to collect this information. You can review Tally's privacy practices at tally.so.

Information Collected Automatically

Like most websites, our site may collect certain technical data automatically when you visit, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This data is collected through standard web analytics tools and server logs. We use Vercel Analytics to understand general usage patterns. Vercel Analytics is privacy-focused and does not use cookies or store personally identifiable information. You can review Vercel's privacy practices at vercel.com.

3. Cookies

Our website does not use first-party tracking cookies. Third-party services embedded in our site, such as the contact form provider and maps embed, may set their own cookies subject to their own privacy policies. You can control or disable cookies through your browser settings, though doing so may affect some site functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or quote request
• Schedule and coordinate tree service appointments
• Communicate with you about your project before, during, and after service
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. How We Share Your Information

We only share your information in the following limited circumstances:

• Service Providers: We use third-party tools (such as Tally for forms and Vercel for hosting and analytics) to operate our website. These providers process data on our behalf and are contractually required to protect it.
• Legal Requirements: We may disclose information if required to do so by law, court order, or government request, or to protect the rights and safety of our business and customers.
• Business Transfer: If our business is sold or transferred, customer information may be part of the transferred assets. We will notify you of any such change to the extent required by law.

6. Data Retention

We retain your contact and project information for as long as is necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. If you would like us to delete your information, contact us at info@treecareglendale.com and we will honor your request within a reasonable timeframe.

7. Your Rights

Depending on where you are located, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of any future communications from us

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at info@treecareglendale.com.

8. Security

We take reasonable steps to protect the information you provide from unauthorized access, disclosure, or loss. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us at: